We are pleased to offer free standard shipping on all orders over $59 USD. No promo code is required — the discount is applied automatically at checkout.
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you via email if there is a significant delay.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery delays may occasionally occur.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the tracking link provided in the email. Please allow 48 hours for tracking information to become available.
We ship to most countries worldwide. International shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you for address verification and reship at your expense.
If your package appears to be lost or arrives damaged, please contact us at info@newluck.store within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
If you have any questions about our shipping policy, please don't hesitate to contact us.