Standard shipping typically takes 7–15 business days, depending on your location. Express shipping is available for 3–7 business day delivery. All orders are processed within 1–3 business days before shipping.
Yes! We offer free standard shipping on all orders over $59 USD. No promo code is required — the discount is applied automatically at checkout.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey. Please allow 48 hours for tracking information to become available after shipment.
We offer a 30-day return policy. Items must be unused, unworn, and in their original packaging with all tags attached. To initiate a return, please contact us at info@newluck.store with your order number. Visit our Returns & Exchanges page for full details.
We accept PayPal, Visa, and Mastercard. All payments are processed securely. Your payment information is encrypted and never stored on our servers.
Yes, we ship to most countries worldwide. International shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient.
Each product page includes available size options. We recommend referring to the product description for sizing guidance. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Feel free to contact us if you need specific measurements.
We process orders quickly, so please contact us as soon as possible at info@newluck.store if you need to make changes. Once an order has been shipped, we cannot make changes or cancel it, but you can return the items after delivery following our return policy.
If you receive a damaged or defective item, please contact us immediately at info@newluck.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
You can reach us by email at info@newluck.store or through our Contact Us page. We aim to respond to all inquiries within 24 hours during business days.