We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must meet the following conditions:
Certain items cannot be returned, including:
To start a return, please follow these steps:
Please do not send items back without first requesting a return authorization.
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error.
If you would like to exchange an item for a different size or color, please contact us at info@newluck.store. Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or our shipping error. We recommend using a trackable shipping service for all returns.
If you receive a damaged or defective item, please contact us immediately at info@newluck.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
If you have any questions about our return policy, please don't hesitate to contact us.